Privacy Policy
Business One Stop Shop ("BOSS", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, engage our services, attend our events, subscribe to our communications, or otherwise interact with us.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
BOSS Business Centre provides business advisory, coaching, mentoring, workshops, training, website design and development, digital marketing, business planning, and related support services for start-ups, micro businesses and small businesses throughout Australia.
2. What Personal Information We Collect
The information we collect depends on how you interact with us.
We may collect:
Identity Information
Full name
Business name
Position or job title
Australian Business Number (ABN), where applicable
Contact Information
Email address
Telephone number
Postal address
Business address
Business Information
During consultations or projects you may provide information about:
Your business
Industry
Goals and objectives
Marketing activities
Financial information relevant to business advisory services
Website content and branding
Business documentation you ask us to review
Website Information
When you visit our website, we may automatically collect information including:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring websites
General geographic location
Website interactions
This information helps us improve our website and services.
Communication Information
We may keep records of:
Emails
Contact form submissions
Phone conversations
Online enquiries
Meeting notes
Feedback
Survey responses
3. How We Collect Information
We collect information directly from you when you:
Contact us
Complete a website form
Book a consultation
Register for a workshop
Subscribe to our newsletter
Purchase services
Attend an event
Request resources
Participate in surveys
Engage us for business advisory or website services
We may also collect information automatically through cookies and analytics technologies.
4. Why We Collect Your Information
We collect personal information so we can:
Respond to enquiries
Provide our services
Deliver coaching and mentoring
Develop websites
Create marketing strategies
Process bookings
Manage projects
Issue invoices
Provide customer support
Send newsletters and business updates
Improve our services
Meet legal obligations
Protect our business and website from misuse
We only collect information that is reasonably necessary for these purposes.
5. Email Marketing
If you subscribe to our mailing list, we may send:
Business tips
Marketing insights
Training opportunities
Event invitations
Resources
Service updates
Promotions
We use Vision6 to manage our email communications.
You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
We do not send unsolicited marketing communications.
6. Bookings and Appointments
Appointments and consultations are managed using Acuity Scheduling.
When you make a booking, you may be asked to provide:
Your name
Email address
Phone number
Business name
Information relating to your booking
Appointment information may also be synchronised with Google Calendar for scheduling purposes.
7. Events and Workshops
Where you register for workshops or events, we may collect information necessary to manage your attendance.
Some event registrations may be processed through Humanitix.
Please note that information submitted through Humanitix is also governed by Humanitix's own Privacy Policy.
8. Payments and Accounting
We use Xero to manage invoicing and accounting records.
Information stored may include:
Name
Business details
Billing address
Email address
Invoice history
Payment records
We do not store your credit card details unless processed directly through a payment provider.
9. Website Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information including:
Device information
Browser information
Pages visited
Time spent on pages
Traffic sources
General location data
This information is aggregated and used to improve our website and services.
Google may also process information in accordance with its own Privacy Policy.
10. Cookies
Our website uses cookies to:
Improve functionality
Remember user preferences
Analyse website performance
Measure visitor behaviour
Improve user experience
You can disable cookies through your web browser settings.
Some website functions may not work correctly if cookies are disabled.
11. Third-Party Service Providers
We use reputable third-party providers to operate our business, including:
Squarespace (website hosting)
Acuity Scheduling
Vision6
Google Analytics
Google Calendar
Xero
Humanitix
These providers may collect or process personal information on our behalf.
Some providers may store information outside Australia.
Where information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy requirements.
12. Disclosure of Personal Information
We do not sell your personal information.
We may disclose information:
To service providers assisting our business
Where required by law
To government agencies where legally required
To professional advisers including accountants or lawyers
Where necessary to protect our legal rights
13. Data Security
We take reasonable precautions to protect your information.
These measures include:
Secure website hosting
Password-protected systems
Secure cloud-based software
Restricted access to client information
Multi-factor authentication where available
Regular software updates
Despite our efforts, no internet transmission or electronic storage system is completely secure.
14. How Long We Keep Information
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain appropriate business records
When information is no longer required, it is securely deleted or de-identified where practical.
15. Accessing and Correcting Your Information
You may request access to the personal information we hold about you.
If you believe information is inaccurate, incomplete or outdated, you may ask us to correct it.
We will respond within a reasonable timeframe.
16. Children's Privacy
Our services are intended for adults and business owners.
We do not knowingly collect personal information from children under 16 years of age.
17. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
19. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
BOSS Business Centre
Email: hello@boss.asn.au
Website: https://boss.asn.au
20. Privacy Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and attempt to resolve your concerns promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992